Here you can find frequently asked questions. If you cannot find the answer to your question, you are also welcome to contact our customer service.
- I forgot my login - what do I do?
- How to change my personal details, my ads or my login
- I changed my e-mail address, how to change it on the site - what should I do?
- How do I delete my user?
Payments, invoice and terms
- I don't have a credit card. Do you have alternative payment methods?
- Where can I find terms of payments?
- I cannot complete my payment - who can I contact?
- Is it safe to make online payment on Lejebolig.dk?
- Where can I find invoices for my purchases?
- I have a question about my invoice - who can I contact?
- Where can I find the terms of payment, which I accepted when I purchased my Plus Package?
I experienced an error or have trouble using the website
Looking for rental
- I would like to receive an e-mail, when there is a matching rental - how to do?
- How to unsubscribe e-mails about new rentals?
- Is it possible to call Lejebolig.dk and get information about landlord or rental?
- How do I contact a landlord?
- I cannot find the landlord's phone nummer or e-mail - what should I do?
- How to delete or deactivate my lease agent?
- How do I unsubscribe my Plus Package?
- I purchased Plus Package but I cannot se any contact details - what should I do?
- How is the search result generated?
- Is it free to advertise rental homes on Lejebolig.dk?
- I own many properties and would like help creating rental ads - who should I contact?
- How do I update or delete my rental ad?
- How long time is my rental ad visible?
- How much is it allowed to get in deposit and prepaid rent?
- I would like to be registered as professional landlord - what should I do?
- I would like to advertise on Lejebolig.dk - how to do?
- Is it allowed to contact other landlord and sell additional services or products?
Did not find what you were looking for?
- Please contact our customer service, which will be glad to you.